Payment Methods

We accept MasterCard or Visa

Net 30 Terms are available to select corporate clients (Click here for a Printable Credit Application).

Product Guarantees

All products except Vinyl Ester Resin are guaranteed to have a six-month shelf life from date of purchase when stored in unopened containers and at ambient temperatures. Vinyl Ester Resin has only a three-month guarantee.

Hours of Operation

Our normal operating hours are Monday through Friday 8:30 am to 5 pm, Saturdays from 9 am to 4 pm Pacific Time except for all stat holidays.

Shipping Policy

Coast Fiber-Tek Products Ltd. ships to addresses within Canada only.

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order or we do not have stock, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

You may choose your carrier of choice on the cart/checkout page. You may also choose your own carrier by checking the Customer Courier option on the cart/checkout page and putting that information in the comments box when entering your address information. When choosing the Special Rate option no tracking number will be given.

Dangerous Goods

When shipping dangerous goods to Vancouver and the Lower Mainland we will be shipping via K&H dispatch unless otherwise notified. For all other areas out side of the Lower Mainland we will be shipping via Loomis Express. Some products such as M.E.K.P. Catalyst can not be shipped by itself via Loomis Express. Please contact us to arrange for alternate shipping. There is a $38.00 Dangerous Goods charge added at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if applicable. The tracking number will be active within 24 hours.

Damages

Coast Fiber-Tek Products Ltd. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. If your product is damaged make sure that when you sign for it that you mark on the receipt that it was damaged. This will assist you in the claim process.

Please save all packaging materials and damaged goods before filing a claim.

Return & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help. Contact us at sales@fibertek.ca of Phone at 604-294-8116 to discuss the return.

Returns

  • You have 30 calendar days to return an item from the date you received it. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • There will be no returns on any cut fiberglass materials.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Warranty

We believe the information for our product to be accurate and reliable. However since conditions and methods of application are beyond our control, we offer no guarantee or warranty, expressed or implied nor do we accept any liability for loss, damage or injury whether or not caused by using these recommendations or products. Defective material warranty is limited to original purchase price only.

Privacy Policy

We respect each consumer’s opinion and choice regarding their privacy online and offline. The following policies disclose our information gathering and dissemination practices for our online fibertek.ca site.

If you have any questions regarding privacy issues after consulting this page, please contact us at:

Coast Fiber-Tek Products Ltd.
1306 Boundary Road
Burnaby, BC  V5K 4T6
Phone: 604-294-8116
Fax: 604-294-8754
sales@fibertek.ca

What information is collected and how is it used when I visit fibertek.ca Online?

Our site automatically recognizes only the home server of visitors, not the personally identifiable e-mail address. We may use this information to help diagnose problems with our server and to administer our web site. In addition, we aggregate information on the pages that consumers access or visit and use the information to improve the content of our web pages.

What information do you collect when I place an order?

When placing an order for merchandise or general information, we request and collect as necessary you: e-mail address, name, street address, delivery address if different, City, telephone number and if needed, your credit card number and expiration date.

How will Coast Fiber-Tek Products use the information I provide?

The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases & confirm your orders.

Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.

How will my telephone number be used?

Coast Fiber-Tek Products Ltd. will contact you by telephone only in the event that the need arises to communicate with you directly regarding the processing of your order or inquiry.

Telephone numbers are not shared with third parties.

How will my credit card number be used?

You credit card number and expiration is used to process your current transaction.

For your security and ours, we do not store credit card information on our online server.

Security

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information under our control.